TERMS AND CONDITIONS OF SERVICE CONTRACTS
1. Scope of Services & Retainer
Services Provided: The services offered are (e.g., background checks, surveillance, corporate due diligence, locate investigations) are limited strictly to the scope outlined in the signed agreement or statement of work (SOW).
Retainer & Billing: Detail payment structures as discussed have to be paid timely (upfront retainer, hourly rates, flat fees, and expense reimbursements for travel or administrative costs).
No Guarantee Clause: Fees are charged for time, effort, and resources expended, not for specific outcomes or guaranteed results.
2. Legal & Ethical Compliance
Permissible Purpose & Lawful Conduct: The agency operates strictly within local, state, and federal laws.
Client Obligations: It is understood and taken as the client warrants the request is for a lawful purpose (e.g., legal defense, fraud prevention, legitimate business/personal concern) and is not being used for unlawful stalking, harassment, or illegal wiretapping.
Right to Terminate: The agency reserves the right to immediately terminate services without a refund if it discovers the client provided false information or intends to use the findings for illegal or unethical activities.
3. Confidentiality & Data Privacy
Mutual Non-Disclosure: We commit to client information and case details while requiring the client to keep investigative reports and methodologies confidential.
Data Retention & Disposal: Client files data and all documentary proof and digital proofs will be shredded and permanently deleted after the case is closed. Client files, evidence, and personal data will be stored before secure deletion/shredding on request of client.
Exceptions to Confidentiality: Information may be disclosed if required by law, subpoena, or court order.
4. Work Product & Evidence Handling
Ownership of Reports: Written reports, videos, photos, and evidence remain the property of the agency until the client pays all outstanding invoices.
Permitted Use of Deliverables: The client maynot use the investigative reports (e.g., internal/legal use only; forbidden from publishing publicly without consent). Should not be published in social media without Retainer consent.
Court Appearances: Clarify that fees for court testimony, depositions, or preparation time are separate from standard investigative fees. All legal fees to be paid by client.
5. Limitation of Liability & Indemnification
Cap on Liability: Limit the agency's maximum financial liability to the total amount of fees paid by the client under the contract.
Indemnification: It is required by the client to indemnify and hold harmless the agency and its investigators against third-party claims, lawsuits, or liabilities arising from the client’s use of the information provided.
Third-Party Data Disclaimer: Disclaimer of liability regarding errors or omissions in third-party public records or database databases.
6. Cancellation & Governing Law
Cancellation Terms: Either party can cancel services and how unused portions of retainers are handled after exact discussions by fair means.
Governing Law & Jurisdiction: The laws govern the contract and where disputes will be mediated or litigated only in the state of Tamil nadu especially Chennai courts.
Note: Terms of Service agreements must comply with local licensing laws and private investigation regulations in your jurisdiction. It is strongly recommended to have a qualified attorney specializing in business or contract law review your finalized contract.